TERMS AND CONDITIONS FOR USING THE WEBSITE
www.imotibansko-factor.com

I. INTRODUCTION

Please read these Terms and Conditions carefully before using the website www.imotibansko-factor.com.
Acceptance of and agreement to these Terms and Conditions are mandatory for the use of the website.
These Terms and Conditions shall take effect from the moment the User first accesses the website. They apply to every visit and use of the website.
The website www.imotibansko-factor.com is owned by “FACTOR ESTATE AGENCY” Ltd.
These Terms and Conditions constitute an agreement between each User of the website and the Owner of the website, and are intended to regulate the terms under which the Owner provides informational resources and services to Users via the website, located at www.imotibansko-factor.com (hereinafter referred to as “the Website”).
The services are offered only upon acceptance of these Terms and Conditions, as well as the rules and clauses contained herein. If you do not agree with these conditions, please refrain from using the website.
By using the website, each User confirms that they have the legal capacity, authorization, and competence to be bound by these terms.
By providing information (such as contact details) on the website, the recipient of services agrees that the service provider may contact them in relation to the information they have provided.
These Terms and Conditions are effective from May 1, 2025.

II. DETAILS OF THE WEBSITE OWNER

  • Company Name: “FACTOR ESTATE AGENCY” Ltd., EIK: 208000659;
  • Registered Address: Bansko, 2770, Glazne Str. No. 21;
  • Correspondence Address: Bansko, 2770, Glazne Str. No. 21;
  • Service Email for Client Communication: factorestateagency@gmail.com;
  • Service Phone Number for Client Communication: +359894227135;

Supervisory Authorities:
Personal Data Protection Commission
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2,
Phone: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg


Consumer Protection Commission
Address: 1000 Sofia, Slaveykov Square No. 4A, 3rd, 4th, and 6th Floors,
Phone: 02 / 980 25 24
Fax: 02 / 988 42 18
Helpline: 0700 111 22
Website: www.kzp.bg

 

III. DEFINITIONS

For the purposes of these Terms and Conditions, the following terms shall have the meaning ascribed to them below:

  • “WE”, “OWNER”, “PROVIDER” refers to “FACTOR ESTATE AGENCY” Ltd.;
  • “SITE”, “PAGE”, “PLATFORM” refers to the website www.imotibansko-factor.com;
  • “USER” refers to any person visiting and/or using the website www.imotibansko-factor.com for personal, non-commercial purposes;
  • “PARTNER” refers to any physical or legal person, or other legal entity with whom the Owner has contractual relations and is authorized to provide their products, services, and additional information to the Users of the website www.imotibansko-factor.com;
  • “SERVICES” on the website refers to the access to the services and informational resources provided through the website via a web browser. The Owner may use subcontractors to perform the services offered on the website without notifying or obtaining the User’s consent. The Owner shall not be held responsible for the actions of subcontractors;
  • “PROCESSING OF PERSONAL DATA” refers to any operation performed on personal data, such as collection, recording, organization, storage, blocking, deletion, or destruction, carried out using automated or non-automated means, in relation to the personal data of users of services from the website;
  • “DATA CONTROLLER” refers to a physical or legal person, public authority, agency, or any other body that, alone or jointly with others, determines the purposes and means of processing personal data;
  • “MALICIOUS ATTACKS BY THIRD PARTIES” refers to actions or inactions by third parties that are in violation of internet etiquette, including but not limited to Denial of Service (DoS) attacks;
  • “NEWSLETTER” refers to emails sent to Users who have explicitly agreed to receive communications containing important information about new services, future changes, promotions, and activities.
 

IV. PERSONAL DATA PROCESSING

The owner of www.imotibansko-factor.com collects and processes the personal data of website users in strict compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. The website Owner takes all necessary measures to protect the personal data of website users from unlawful processing.
The Provider has published information regarding the personal data it processes, its purposes, and all required information in accordance with Regulation (EC) 2016/679 on the protection of individuals in relation to the processing of personal data, and on the free movement of such data. This information is part of the website’s Privacy Policy, which is an integral part of these Terms and Conditions.

V. DESCRIPTION OF SERVICES

The website www.imotibansko-factor.com serves as a platform providing mediation for property transactions and property management in Bansko and the surrounding region. Direct sales and payments are not carried out through the platform.
The User may contact the Provider by phone, using the contact form on the website, via social media, or by visiting the office in person.
The Provider makes significant efforts to ensure the accuracy of the information provided on the platform. However, considering the possibility of technical errors or omissions, the Provider clarifies that the description of the services is for guidance only, and the services provided may differ from the description. Some of the information published on the website may refer to services that are not currently available.
The Provider reserves the right to refuse to provide a service if the service is not currently available, without being liable for any penalties or damages to the User.
The Provider reserves the right to unilaterally terminate a service, provided prior notice is given to the User, with no additional obligations for either party and without being liable for any resulting damages.
The Provider may refuse to provide a service if there are reasonable grounds to believe that the request is not authentic, including doubts that it did not originate from the User.

VI. RIGHTS AND OBLIGATIONS OF THE PARTIES

  • Users shall not deactivate or disrupt the website’s functionalities or engage in malicious attacks.
  • The nature and specifications of the website’s usage options may be changed unilaterally at the discretion of the owner of www.imotibansko-factor.com.
  • All users are granted the right to use the website’s services solely for personal/non-commercial purposes, in compliance with applicable laws and the requirements outlined in these Terms and Conditions.
  • The content of the website is determined by the owner of www.imotibansko-factor.com, who also reserves the right to modify the content at any time, at their discretion, by adding and/or removing sections and/or materials.
  • Access to the website may be temporarily suspended or limited for maintenance purposes or the introduction of new services/products. Due to the nature of the internet, continuous access cannot be guaranteed.
  • The website owner reserves the right to use cookies. Cookies are used for optimization and ensuring complete and quality use of the website’s functionalities. For more information, please refer to our Cookie Policy. By accepting these Terms and Conditions, the User consents to the processing of cookies and other technologies for direct marketing purposes, without profiling—non-targeted banner advertisements.

The User agrees to:

  • Not submit fictitious or invalid requests or provide false information;
  • Comply with applicable legislation, these Terms and Conditions, internet etiquette, and moral and ethical standards;
  • Not interfere with the proper functioning of the system;
  • Not extract informational resources or parts thereof from the platform’s databases using technical means.

VII. LINKS TO THIRD-PARTY WEBSITES

The website may contain special links (hyperlinks) to other websites maintained by third parties. The Provider is not responsible for the legality, completeness, accuracy, and timeliness of the content on third-party websites linked from this site, nor for the legality of the activities of these third parties.

VIII. COPYRIGHT

All content on the website, including articles, pages, audio/video materials, logos, graphic images, captions, and other resources uploaded to the website, is the property of the Owner or its partners and is protected under the Copyright and Related Rights Act of the Republic of Bulgaria. Unauthorized use of these materials constitutes a criminal offense, and violators will be subject to criminal and civil liability under Bulgarian and international law.
Their copying, sharing, reproduction, distribution, broadcasting, transmission, modification, or any other use without authorization will result in copyright infringement and legal action, with violators bearing criminal responsibility under the Penal Code of the Republic of Bulgaria.

IX. LIMITATION OF LIABILITY OF THE PROVIDER

  • The Provider is not responsible for subjective perceptions and interpretations of the accuracy, completeness, and usefulness of the information resources on the website.
  • The Provider is not responsible for the information (including its completeness and accuracy) contained on websites linked from this website. The Provider does not guarantee the correctness or reliability of the content of the website. Under no circumstances will the Provider be liable for any losses or damages caused by reliance on the website’s content.
  • The Provider is entitled to compensation for any damages, costs, and claims from third parties resulting from violations of these Terms and Conditions and/or the unauthorized use of the website’s services.
  • The Provider is not responsible for damages caused to the User due to any inability or lack of access to the website due to technical reasons, etc.
  • The Provider is not responsible for the truthfulness and accuracy of link-references and profiles published on this website.
  • The Provider is not liable in case of force majeure, unforeseen events, internet issues, technical problems, or other objective reasons, including actions by competent state authorities.
  • The Provider is not liable for damages caused to third parties by the User.
  • The Provider is not liable for material or non-material damages, including lost profits or incurred damages caused to the User during or after the use of the website or the conclusion of a service agreement with the Provider.
  • The Provider is not liable for damages caused by comments, opinions, and publications on the platform.
  • The Provider is not responsible in case security measures for technical equipment are breached, leading to information loss, distribution, access to information, or other similar consequences.

The Provider is not responsible for:

  • Any damages caused to service recipients when providing the service, except for damages caused intentionally by service provider employees;
  • Subjective perceptions and expectations regarding the quality of the services provided.
  • The Provider does not owe any compensation if the User is dissatisfied with the service or under any other circumstances.

X. DISPUTE RESOLUTION

All disputes arising from or in connection with these Terms and Conditions, including disputes regarding their interpretation, invalidity, performance, or termination, as well as disputes regarding the filling of gaps in these Terms and Conditions or their adaptation to new circumstances, shall be resolved through mutual understanding and concessions.

XI. CONFIDENTIALITY

Both the User and the Provider agree not to disclose written or oral correspondence between them, both during and after the term of the contract. Public disclosure may include publishing correspondence in print or electronic media, internet forums, personal or public websites, etc.

XII. SEVERABILITY CLAUSE

The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of the remaining provisions. The invalid provision shall be replaced by the mandatory provisions of the law or established practice.

XIII. APPLICABLE LAW

For any matters not addressed in these Terms and Conditions, the provisions of the applicable laws of the Republic of Bulgaria shall apply. Any disputes between the Owner and the User will be resolved by mutual agreement, or, if this is not possible, disputes will be settled before the competent court in Sofia.

XIV. CHANGES TO THE TERMS AND CONDITIONS

In the event of changes to these Terms and Conditions, the Provider will notify the Users by publishing them on the Provider’s Website.